Tag Archives: Zatkowsky

Change the World by Changing the Workplace

Ironically, if you want to hit people where they live, you need to hit them where they work. For better or worse, work dominates much of our time and identity. I believe the first step to a more democratic world … Continue reading

Posted in Customer Service, Leadership Competency, Management culture, Workplace Democracy | Tagged , , , , | 1 Comment

Organizational Metallurgy – Why Coworkers are Better than Employees

When Kinko’s founder Paul Orfalea insisted we refer to one another as coworkers rather than employees, he cited the fact that the word “employ” derives from the steel industry, and refers to processes for bending steel. “Employees,” therefore, are people … Continue reading

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The Prologue to E Pluribus Kinko’s

I’m very grateful for this recent review at LeaderLab.com. The reviewer is 100% correct that there is nothing new about leadership or management in my book, but I’m happy he realized that’s not the point of the story. The point … Continue reading

Posted in Management culture, Workplace Democracy | Tagged , , | 1 Comment