Tag Archives: Orfalea

Change the World by Changing the Workplace

Ironically, if you want to hit people where they live, you need to hit them where they work. For better or worse, work dominates much of our time and identity. I believe the first step to a more democratic world … Continue reading

Posted in Customer Service, Leadership Competency, Management culture, Workplace Democracy | Tagged , , , , | 1 Comment

Organizational Metallurgy – Why Coworkers are Better than Employees

When Kinko’s founder Paul Orfalea insisted we refer to one another as coworkers rather than employees, he cited the fact that the word “employ” derives from the steel industry, and refers to processes for bending steel. “Employees,” therefore, are people … Continue reading

Posted in Management culture, Workplace Democracy | Tagged , , , | Leave a comment