Tag Archives: Jon Stewart

A Strong Brand Name is No Joke, Even When It Is

Last night Jon Stewart referred to Kinko’s on The Daily Show, even though there’s been no such thing as Kinko’s for several years now. Customer (and comedian) references to Kinko’s only reaffirm every Chief Marketing Officer’s secret conviction: customers just … Continue reading

Posted in Customer Service, Leadership Competency, Management culture, Marketing | Tagged , , , , | 1 Comment

Muggles In The Workplace

Even though I cannot get Jon Stewart or Stephen Colbert to look at my book, much less invite me to appear on their shows, I do spend a fair amount of time talking to them while on long drives. During … Continue reading

Posted in Leadership Competency, Management culture, Workplace Democracy | Tagged , , , | Leave a comment