Category Archives: Leadership Competency

Looking for the One That is Looking for Me

I have not looked for a job since 1986, when I applied at Kinko’s Service Corporation. Since then, all of my employers and clients have found me. For the last five years, I’ve been freelancing as a writer, photographer, and … Continue reading

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Zappos, Kinko’s, and The Weak Link

Tony Hsieh’s Delivering Happiness is crushing E Pluribus Kinko’s in Amazon’s sales rankings for a lot of reasons, but one of them is surely the fact that Hsieh’s company, Zappos, still exists. I stewed about ten years too long before … Continue reading

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A Strong Brand Name is No Joke, Even When It Is

Last night Jon Stewart referred to Kinko’s on The Daily Show, even though there’s been no such thing as Kinko’s for several years now. Customer (and comedian) references to Kinko’s only reaffirm every Chief Marketing Officer’s secret conviction: customers just … Continue reading

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The Value of Corporate Myth

As the Ojai Storytelling Festival approaches, here is a borrowed post from Kinko’s founder Paul Orfalea. Because of his dyslexia, Paul respects the oral tradition more than many executives, and never missed opportunities to swap stories with his coworkers. The … Continue reading

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Change the World by Changing the Workplace

Ironically, if you want to hit people where they live, you need to hit them where they work. For better or worse, work dominates much of our time and identity. I believe the first step to a more democratic world … Continue reading

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Muggles In The Workplace

Even though I cannot get Jon Stewart or Stephen Colbert to look at my book, much less invite me to appear on their shows, I do spend a fair amount of time talking to them while on long drives. During … Continue reading

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Don’t Raise the Bar; Find People Who Jump for Love of the Sky

Our guest speaker from the HR department made a tactical error one December evening in 1988: she thought she was asking a rhetorical question. “Isn’t there a place for mediocre coworkers in a large organization?” “NO!” we roared in unison. … Continue reading

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